Refunds & Returns

We're sure that you will be satisfied with your order. However, if you are not satisfied or the item has been damaged in transit, you may return your entire gift box in its original condition and packaging for a refund within 14 working days from dispatch, subject to the following conditions:

  1. You must inform us of your intention to return your gift box to us within 7 days of your dispatch date by sending an email to or by telephone on 01246 749498 Monday to Friday 9am–5pm, clearly stating your reasons for returning the goods. We do not accept returns for individual items or part of the gift box, only complete gift boxes can be returned.
  2. You must wait until we respond with a returns reference number before returning your gift box to us. You may be required to provide photos via email so that we can help you.
  3. Where you have decided that you do not wish to keep the gift box have ordered, postal costs for returned gift box will be your responsibility. If the gift box you received is a damaged, faulty, or incorrectly supplied, Soak Heaven will refund the postal costs incurred by you.
  4. To ensure that your gift box reaches us safely you must return it to us using a recorded or signed for delivery service. Soak Heaven will not be responsible for any lost or damaged goods. Please retain the proof of postage certificate for your retuned gift box.
  5. You must return the goods unused in their original packaging and in the same condition you received them in.
  6. Please return your gift box to:

              Soak Heaven

              Unit 14,

              Chesterfield Small Business Centre

              Pottery Lane West


              S41 9BN

 If you have any further question please read our FAQs.